Satisfaction Guarantee
Do you like when company's guarantee you satisfaction? Yes. I bet you do, you're smart. I bet you don't like the part when they don't deliver on their promises (which happens a lot of the time). Sad, really. So what is a satisfaction guarantee then? Often it's a way to make the customer have confidence in your company and products, and to get them to order from you. I don't really see how it is a competitive advantage since everyone and their dogs seem to offer one so let me make it really transparent. We actually care and want you to be a loyal customer. It's pretty sneaky and underhanded but here is what we guarantee. YOU WILL BE SATISFIED WHEN YOU ORDER FROM US. I am going to take it a step further. I am going to tell you how and why.
Why your satisfaction is guaranteed?
- It will make us more money in the long run if you are happy.
- We have consciences and need to sleep at night. It's hard to operate a business when you are tired.
- We want our employees to be proud of helping people form strong relationships.
- It is better for society if everyone is happy then hopefully we can avoid grumpy gus' every morning. Sorry Gus.
How we will satisfy you? (not like that...)
Ideally, we will deliver amazing flowers on time, everytime. That may be impossible so in case we don't deliver on our promises, we will make up for any mistakes by either offering a resend or refund depending on the situation. Either way we will make sure that you get the right message across to your recipient. We will even have our expert copywriter redo your card message so it makes up for the previous one and then some...Or you will get your money back! Sound like a good deal?
