Refund Policy

We are human, and unfortunately humans sometimes make mistakes. It is our goal to do everything we can to ensure that our customer is happy at the end of the day, and a customer who will want to come back again. If for any reason you are not happy with your order, simply send us an email and a photograph of the received bouquet to satisfyme@florayflowers.co.uk. If you are not happy, we are not happy (and we like being happy). It is in this spirit which we will approach such situations.

Although we will always do our best to ensure that your flowers arrive at their destination on time and in excellent condition, on very rare occasions flowers arrive at their destination damaged or fail to arrive due to unforeseen delivery issues. In such cases, please contact us immediately and will arrange one of the following:

* a re-send on the next available delivery date; or
* a full or partial refund (% refund depends on the specific circumstances of the issue).

It is important that we are contacted as soon as possible regarding issues. We need to be informed of any issues within 3 days of the delivery to give us the best chance of successfully resolving the issue. We will, at our discretion consider issues raised after the 3 day deadline but reserve the right to refuse the options of refunding or resending the order.

In the event that a small item, such as a balloon or vase, should arrive damaged or be missing, we shall be unable to resend that item but would be happy to refund its value.